今天米贸搜外贸客户开发软件来给大家分享一下外贸开发客户电话中的注意事项。
1、口语要练好
至少要到能让客户一听就懂你在说什么。平时练好发音、提高口语流畅度、打电话前先做好充的准备。
2、准备工作
设计好电话话术,预想客户可能会提到哪些问题并事先想好这些问题的答案,以免电话中慌乱地去组织语言。
3、开场白参考
Case 1 在已知采购负责人的情况下
A(你): Hello, sir/madam. This is Fiona from AGA company. May I speak to David?
先生/女士,您好,我是AGA公司的Fiona,我想找David。
B(客户前台): May I know what it's regarding?
请问找他是什么事呢?
A: David just sent me an inquiry but I need more details from him to quote.
David刚发了一个询盘给我,我想向他询问一些细节问题。
或David just called me but I was in a meeting.
David刚才打电话给我时,我正在开会。
或David asked me to call him today to talk about the specifications of the sample.
David让我今天打电话给他交谈样品的细节问题。
B: Ok, hold on, please.
好的,请稍等。
Case2 查不到采购联系人时
A: Morning, sir /madam. This is Fiona from AGA company. May I speak to your purchasing /import manager?
早上好,先生/女士,我是AGA公司的Fiona,可否让贵司的采购/进口部经理接电话?
B: What's it about please?
请问有什么事吗?
A: We are supplying smart home products for Schneider and Bosch. I learned you are importing smart home products, so hopefully we could find a way to cooperate.
我们是施耐德和博世公司的智能家居产品供应商,我了解到贵司也进口智能家居产品,所以希望能够与贵司合作。
B: Would you please send an email to him/ her?
你可否发邮件给他?
A: OK, no problem. Could you please tell me the email address?
没问题,邮件地址能告诉我吗?
B: OK, it’s import@abc.com
好的,邮箱是import@abc.com
A: Sorry,is it import@abc.com?
抱歉,邮箱是import@abc.com 吗?
B: Yes.
是的。
A: Thanks a lot. May I have his /her name please?
非常感谢,请问他叫什么名字?
B: It's David.他叫David。
或Never mind. Anyone in purchasing dept would reply to you after they check your email).
没关系的,采购部的同事收到您的邮件后会给您回复的。
A: Thank you very much.
非常感谢。
Case3 前台拒绝转电话或者说有固定供应商
A: Hi, sir/madam. It’s Fiona from AGA company. May I speak to your Purchasing
/ImportManager?
先生/女士,您好,我是AGA公司的Fiona,可否让贵司的采购/进口部经理接电话?
B: ①Sorry, I can’t transfer the phone for you. /
抱歉,我不能给您转电话。
②Sorry, we have a supplier now.
抱歉,我们已经有供应商了。
A: ①Never mind. Could you help let me know the email address for purchasing manager? /
没关系,可否将他的邮箱地址告诉我?
② OK. May I send our catalog to your purchasing manager so that you could contact us when needed?
好的,我可否将公司的目录册发给你们采购经理,以便需要时联系我们?
B: OK.
好的。
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